This happened because Mainsource offered a slightly lower interest rate if we opened a bank account with them and agreed to ACH our mortgage payment each month. Jump ahead three years and Mainsource was acquired by First Financial. First Financial offered online banking so I downloaded the app after the acquisition was final and explored the online services being offered. Apparently I clicked on their bill pay feature, I'm sure I did because I was just checking things out.
I was simply reviewing the on-line services offered by the new bank. I never noticed this until I went into my account last night just to check to make sure my mortgage payments were coming out, blah, blah, blah. Keep in mind this account is for the sole purpose of paying my mortgage, so I don't do anything else in this account. I don't have checks for this account. I never had a debit card for this account until this acquisition happened.
They are more than happy to refund the last two months but they "can't" refund the previous five months. Why would they position the initiation of the service fee at the point of entering the on-line bill pay tool vs at the point of creating a payee? The creation of a payee is really when the end user starts to impact the bank's resources. I get there are costs to the bank to create and support this functionality and service, but to initiate the fee BEFORE an end user creates even one payee is ridiculous.
If you clicked on anything you might be paying for trying to get to know your new bank. Can you imagine the revenue this creates? Think of the hundreds or possibly thousands of people who did the same thing I did and also didn't notice the monthly fee. It's an interesting way to create an income stream. It's shady but I have to acknowledge their creativity. The merger with MainSource has shown that first financial bank has the worst customer service possible. Various locations in every country are gathered on wikipemap.
Overview Reviews Add Review. Reviews 7 2. Service 4. Value for Money 3. Location 2. Cleanliness 5. David Galloway May You can also contact the bank by calling the branch phone number at For lobby hours, drive-up hours and online banking services please visit the official website of the bank at www.
You can edit branch details by clicking here if you believe the information is incomplete, incorrect, out of date or misleading. The branch opens at am in the morning. Working hours for New Albany Downtown branch are listed on the table above. Note that this data is based on regular opening and closing hours of First Financial Bank and may also be subject to changes.
Please contact New Albany Downtown branch prior to your visit to confirm their hours of operation and availability. No reviews about the branch yet. Branch Name: New Albany Downtown. Service Type: Full Service Office. City or Town: New Albany. Zip Code: Phone Number: Get Driving Directions.
Bank Name: First Financial Bank.
What is the routing number? A routing number is a nine-digit numeric code printed on the bottom of checks that is used to facilitate the electronic routing of funds ACH transfer from one bank account to another. It's also referred to as RTN, routing transit number or bank routing number. Read more Enter complete or partial bank name to find details Enter complete or partial routing number to find details Branch Locator Find branch locations for all banks in US.
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Trade name. Traded as. SNL Financial. Retrieved Terre Haute Tribune-Star. September 27, Retrieved September 28, Google Finance Yahoo! Hidden categories: CS1 maint: url-status Articles with short description Short description matches Wikidata Articles with hatnote templates targeting a nonexistent page AC with 0 elements.
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